How it works in detail

Phase 1 – registration and activation

Phase 2 – Using the service

List of communicated

. Triage colour code
. Update window
. Check of vital parameters
. EKG in triage, where applicable
. Wait for medical examination
. Medical examination (with confirmation of uptake window)
. Request for blood tests and, in the subsequent step, confirmation of reception of results
. Request for medical imaging and, in the subsequent step, confirmation of reception of results
. Request for consultation and, in the subsequent step, confirmation of the consultation having taken place
. Appearance of alerts to request an interview with the accompanying person by healthcare personnel.
. Wait for bed (Boarding Area within Emergency Room; Holding Area = being held in another ward.
. Discharge: home discharge, hospitalization indicating ward, transfer to another facility, Temporary hospitalization in short-stay observation (Osservazione Breve Intensiva – O.B.I.)


The Web App is present at all the Emergency Room’s operative work stations, always active, present on the desk and updated in real time, with all the IDs of the patients for whom the “TiTengoInformato” procedure has been activated.

The IDs are presented in chronological sequence of acceptance, and each is associated with a tree-structured questionnaire making it possible to associate/communicate pre-programmed events in descriptive terms, including the “estimatable” wait times.

Each information generation operation, internal or to be communicated to the accompanying person, is carried out in the Emergency Room via the web page logged into with the username and password.
If the Eldap procedure is applicable, the credentials will be the same as the operativity of the Emergency Room system.

With these identifiers, each operation is characterized in order to be able to reconstruct “who did what and when” (logging) for any operation carried out, including cancellation.